fc888 Privacy Policy

Definitions

For the purposes of this Privacy Policy, the following terms have the meanings set out below:

• "fc888", "we", "our", "us" — the fc888 online gambling platform, accessible at https://fc888.cam.
• "Member", "you", "your" — any individual who registers for or uses an fc888 account.
• "Personal Data" — any information that identifies or could reasonably be used to identify you as a natural person, including but not limited to your name, email address, date of birth, financial account details, and device identifiers.
• "Processing" — any operation performed on Personal Data, including collection, storage, use, transmission, and deletion.
• "KYC Data" — identity and age verification documentation collected from Members pursuant to fc888's Know Your Customer obligations, including government-issued identity cards (KTP), passports, and proof of address.
• "Payment Data" — financial information associated with deposits and withdrawals, including bank account numbers, e-wallet identifiers, and transaction records.
• "Cookies" — small text files placed on your device by the fc888 platform to enable functionality, remember preferences, and support analytics.
• "Third-Party Partners" — payment processors, KYC verification providers, game studios, and technology service providers that fc888 engages to deliver platform services.

Data We Collect

2.1 Registration Data

When you create an fc888 account, we collect the following information:

• Full legal name as it appears on your government-issued identity document.
• Date of birth (to verify the 21+ age requirement).
• Residential address, including city and province within Indonesia.
• Contact email address.
• Mobile phone number (used for account security and withdrawal notifications).
• Chosen username and encrypted password.

2.2 KYC and Identity Verification Data

To comply with our identity verification obligations and to process withdrawals securely, fc888 may collect:

• Scanned or photographed copies of your Indonesian national identity card (KTP), passport, or driver's licence.
• Selfie photographs or live biometric captures for identity matching purposes.
• Proof of residential address (e.g., utility bill, bank statement dated within 3 months).
• Evidence of the payment instrument used for deposits (e.g., a screenshot of your BCA, BRI, or OVO account showing your registered name).

2.3 Financial and Transaction Data

fc888 records all financial activity associated with your account, including:

• Deposit amounts, timestamps, and originating payment method (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon, OVO, DANA, GoPay, ShopeePay, LinkAja).
• Withdrawal requests, amounts, destination account details, and processing timestamps.
• Wallet balance history and bonus credit/debit records.

2.4 Gameplay and Betting Data

fc888 records a comprehensive log of your in-platform activity, including:

• Game sessions played (slots, live casino, Capsa Susun, Roulette, sportsbook).
• Bet amounts, game outcomes, and winnings for each session.
• Sportsbook wager details, including market selections, stake amounts, and settlement results.
• Session duration and frequency metrics, which support fc888's responsible gaming monitoring obligations.

2.5 Technical and Device Data

Automatically collected technical data includes:

• IP address and approximate geolocation (city/region level).
• Device type, operating system, and browser version.
• Unique device identifiers.
• Session timestamps, page views, and navigation paths within the fc888 platform.
• Referring URL (the web address from which you arrived at fc888).

2.6 Communications Data

When you contact fc888's support team — via live chat, email, or any other channel — we retain records of those communications, including the content of your messages and any attachments, to support dispute resolution and service quality monitoring.

How Data Is Collected

fc888 collects Personal Data through the following channels:

• Directly from you: via the account registration form, KYC document upload facility, withdrawal request forms, and any communication you initiate with fc888 support.
• Automatically: via cookies, web beacons, server logs, and similar tracking technologies as you navigate the fc888 platform.
• From Third-Party Partners: KYC verification providers may return enriched identity data to fc888 following a document verification check. Payment processors confirm the status and ownership of payment accounts.
• From publicly available sources: where necessary for fraud prevention or compliance checks, fc888 may cross-reference publicly available information (e.g., sanction lists, publicly accessible court records) against Member data.

Purpose of Processing

fc888 processes your Personal Data only for clearly defined, legitimate purposes. The table below summarises the primary processing purposes and the corresponding data categories used:

Legal Basis for Processing

fc888 processes your Personal Data on the following legal bases:

• Contractual necessity: Processing required to enter into and fulfil the Member agreement — including account creation, game delivery, and payment processing — is carried out because it is necessary to perform our contract with you.
• Legal obligation: KYC verification, anti-money-laundering checks, and the retention of financial records are carried out to comply with applicable legal and regulatory obligations, including international financial crime prevention standards.
• Legitimate interests: Fraud detection, platform security monitoring, responsible gaming analysis, and anonymised platform analytics are conducted on the basis of fc888's legitimate interest in maintaining a safe and fair platform for all Members.
• Consent: Promotional communications and the use of non-essential cookies are based on your explicit consent, which you may withdraw at any time.

Data Sharing & Disclosure

6.1 Payment Processors

To process your deposits and withdrawals, fc888 shares the minimum necessary financial and identity data with the relevant payment processor — for example, your registered name and bank account number when processing a BCA or Mandiri withdrawal, or your registered mobile number when processing a GoPay or DANA transaction. All payment partners are required to handle this data in strict confidence and are prohibited from using it for any purpose other than processing the specific transaction.

6.2 KYC Verification Partners

fc888 works with specialist identity verification providers to process and validate KYC documents. Your KYC Data is transmitted to these providers via encrypted channels and is used solely for the purpose of verifying your identity. KYC partners are contractually prohibited from retaining or reusing your data beyond what is required for verification.

6.3 Game Studios

When resolving a disputed game outcome, fc888 may share your account identifier and the relevant gameplay session data with the responsible game studio — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, or Pocket Games Soft — to obtain server-side records of the session. No financial or identity data beyond your account identifier is shared for this purpose.

6.4 Law Enforcement and Regulators

fc888 will disclose Personal Data to law enforcement agencies, financial intelligence units, or regulatory bodies where required to do so by applicable law, a court order, or a binding regulatory directive. Where legally permissible, fc888 will notify you of such a disclosure.

6.5 Business Transfers

In the event that fc888 undergoes a merger, acquisition, or sale of substantially all of its assets, Member Personal Data may be transferred to the acquiring entity as part of that transaction. Members will be notified of any such transfer and the privacy terms applicable to their data following completion of the transaction.

Cookies & Tracking Technologies

7.1 Types of Cookies Used

fc888 uses the following categories of cookies on its platform:

• Strictly Necessary Cookies: Required for the platform to function. These include session authentication tokens, CSRF protection tokens, and load-balancing cookies. These cannot be disabled without impairing platform functionality.
• Functional Cookies: Remember your preferences such as preferred game categories, language settings, and last-visited sections of the platform.
• Analytics Cookies: Collect aggregated, anonymised data about how Members navigate the fc888 platform — page views, session duration, and click paths — to help us improve the user experience. No personally identifiable information is included in analytics reports.
• Security Cookies: Support fraud detection and account security features, including device fingerprinting to identify unusual login patterns.

7.2 Managing Cookies

You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will prevent you from logging in or using core platform features. Disabling analytics cookies will have no effect on your ability to play games or make transactions.

fc888 does not use third-party advertising cookies or any cookie that tracks your behaviour outside of the fc888 platform.

Data Retention

fc888 retains Personal Data for the following periods:

Following the expiry of the applicable retention period, fc888 will securely delete or anonymise your Personal Data so that it can no longer be linked to you as an individual.

Security Measures

fc888 implements a layered technical and organisational security framework to protect your Personal Data against unauthorised access, loss, disclosure, or alteration. Key measures include:

• TLS/SSL encryption for all data transmitted between your device and fc888 servers, ensuring that your login credentials, financial details, and personal information are protected in transit.
• AES-256 encryption at rest for sensitive stored data, including KYC documents and payment account details.
• Access controls: fc888 staff access to Member Personal Data is restricted on a strict need-to-know basis. Access rights are reviewed periodically and revoked immediately upon role change or employment termination.
• Two-factor authentication (2FA) available to all Members for account login, providing an additional layer of protection against unauthorised access.
• Intrusion detection and monitoring: fc888's security infrastructure includes 24/7 automated monitoring for anomalous access patterns, brute-force attempts, and suspicious transaction behaviour.
• Regular security audits: fc888 conducts periodic penetration testing and security assessments to identify and remediate vulnerabilities proactively.

Your Data Rights

As an fc888 Member, you hold the following rights in respect of your Personal Data. To exercise any of these rights, contact our support team via live chat or at [email protected]. fc888 will respond to all valid data rights requests within 30 days of receipt.

• Right of Access: You may request a copy of the Personal Data fc888 holds about you, together with information about how it is being processed.
• Right of Rectification: If any Personal Data fc888 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. For account-critical fields (e.g., name, date of birth), correction may require submission of supporting KYC documentation.
• Right to Erasure: You may request that fc888 delete your Personal Data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent (where consent was the processing basis). Note that fc888 may be required to retain certain data for regulatory compliance periods even following an erasure request (see Section 8).
• Right to Restriction: You may request that fc888 restrict the processing of your Personal Data in certain circumstances — for example, while the accuracy of data is being contested.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request that fc888 provide your Personal Data in a structured, commonly used, machine-readable format.
• Right to Object: You may object at any time to processing carried out on the basis of fc888's legitimate interests, including for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., promotional communications, non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of processing that took place prior to withdrawal.

Minors

The fc888 platform is strictly intended for adults aged 21 and over. fc888 does not knowingly collect Personal Data from individuals under the age of 21. If you are under 21, you must not register for or use the fc888 platform.

If fc888 becomes aware that Personal Data has been collected from a person under the age of 21, we will take immediate steps to close the associated account, delete the relevant data in accordance with our responsible gaming obligations, and, where required, escalate the matter to the appropriate authorities. If you believe a minor has registered an fc888 account, please contact our support team immediately.

International Data Transfers

fc888 operates as an internationally licensed platform. Some of our Third-Party Partners — including KYC verification providers and game studios — are located outside of Indonesia. Where Personal Data is transferred to such partners, fc888 ensures that appropriate safeguards are in place to protect your data to a standard at least equivalent to the protections described in this Privacy Policy. These safeguards include contractual data protection clauses incorporated into all partner agreements.

By registering an fc888 account and providing Personal Data, you acknowledge that your data may be transferred to and processed in countries outside of Indonesia in connection with the services described in this Policy.

Policy Amendments

fc888 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform services. Where material changes are made, fc888 will publish the revised Policy on this page with an updated "Last updated" date and, where practicable, notify active Members via email or an in-platform notification.

Your continued use of the fc888 platform following the publication of a revised Privacy Policy constitutes your acknowledgment of the updated Policy. If you do not agree with any changes, you may request account closure as described in Section 12.2 of the fc888 Terms & Conditions.

Contact & Data Protection

For any questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data by fc888, please contact our support team through any of the following channels:

• Live Chat: Available 24/7 from any page on the fc888 platform. Native Indonesian-speaking agents are available around the clock for Members who prefer to communicate in Bahasa Indonesia.
• Email: [email protected] (plain text — not a clickable link). Please include "Privacy Request" in the subject line for data rights enquiries. Typical response time within 2 hours during standard WIB (UTC+7) business hours.

fc888 is committed to resolving all privacy concerns promptly and transparently. If you are not satisfied with fc888's response to a privacy concern, you may escalate the matter to the relevant data protection authority in your jurisdiction.